Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.
To initiate a return, please contact us at slaphandle716@gmail.com. Returns must be approved before being sent back.
Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
Approved returns should be sent to:
31 Durand St
Frewsburg, NY 14738
United States
Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your item arrives damaged, defective, or if you receive the wrong item, contact us immediately at slaphandle716@gmail.com so we can evaluate the issue and make it right.
If the issue is confirmed, we will provide a replacement, refund, or prepaid return label at no additional cost to you.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Products marked as non-returnable at the time of purchase
Please contact us if you have questions regarding a specific item.
Exchanges
The fastest way to receive a different item is to return the original item (if eligible) and place a new order once the return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at slaphandle716@gmail.com.